Privacy policy

While booking online, via email or phone, the Customer is requested to provide his/her full name, valid email address and a valid contact number. The booking cannot be guaranteed if any of the above details turns out invalid. Escape Games Logiccastle is the controller of the above-mentioned personal data and any other personal data that the Customer provides to Escape Games Logiccastle while participating in the activities.

Escape Games Logiccastle will not provide/sell/post/share the Customer`s name, email address and/or contact number to any 3rd party. The only exception from the above is a case of legal investigation or in case of legal request if covid-19 contact tracing.
Escape Games Logiccastle will not use the Customer`s name, email address and/or contact number for marketing purposes.
Escape Games Logiccastle reserves the right to send email to the Customer after his/her visit with the purpose of collecting feedback and/or review.
Escape Games Logiccastle keeps in its system the Customer`s name, contact number and email address for its own statistical purposes.

Photos are taken in the end of the game/event and are posted on Escape Games Logiccastle`s social network pages: Facebook and Instagram. These materials may be also used for self marketing purposes. The Customer has the right to request Escape Games Logiccastle not to publish or delete any photo material where he/she appears.

All rooms are monitored with cameras with the purpose of allowing our staff to provide assistance during the activity and to trace any damage caused in the room and in its objects. These videos are only live streams, but are not published, not recorded, not stored.

The Customer is not allowed to take photos and videos inside any of the rooms offered by Escape Games Logiccastle. In case the Customer is caught making any kind of recordings, he/she will be required to delete all the related content immediately.