Terms & Conditions

Content

1. Prices and Booking

2. Prepaid Reservations

3. Cancellation Policy

4. Deposit Payment

5. Online Payment for Voucher and Play at Home products

6. Behaviour and Conduct


1. Prices and Booking

All prices showing on the website include the legally applicable VAT, according to the current VAT legislation. Prices listed on our website can be changed at any time without any prior notice.

Escape Games Logiccastle accepts responsibility exclusively and only for products and services listed on its official website logiccastle.com

Escape Games Logiccastle does not take responsibility for any information about its service, prices, products showing on any other webpage, a part of its own website logiccastle.com

Escape Games Logiccastle works only for reservation, which must be made from logiccastle.com online or via any official contacts showing under Contact menu point.

Once the booking has been made, the Customer receives a confirmation email for the specific booking. The Customer may also get a reminder sms or a confirmation call to ensure the booking. In case the Customer does not answer to the reminder or confirmation, Escape Games Logiccastle considers the Customer as no longer interested and has the right to cancel the booking. Escape Games Logiccastle does not take any responsibility for incorrectly provided or invalid email or phone number.

In case of the Customer cannot be present at Escape Games Logiccastle location on the booked time, he/she is required to let Escape Games Logiccastle know about his/her absence in advance via any of the offered ways of communication under Contact menu point.

Escape Games Logiccastle reserves the right to not to accept any further booking, or to request a Deposit Payment (specified as Deposit Payment, description below) on next booking from Customer, who was not present at the booked time and missed to contact Escape Games Logiccastle to cancel the booking.

Escape Games Logiccastle accepts cash and credit/debit card payment in EUR currency, made at the location of the activity itself. The accepted credit/debit card types are Visa, Mastercard, Visa Electron and Maestro. The Customer is required to pay the full amount of the service prior to start the game. Escape Games Logiccastle is unable to accept denominations higher than 100 EUR due to security reasons.

With booking made via our official social media platforms or via logiccastle.com or any of our official contact showing in Contact menu on logiccastle.com, the Customer automatically accepts (for him/herself and in the name of each team member) Escape Games Logiccastle`s Terms and Conditions and Privacy Policy.


2. Prepaid Reservations

Escape Games Logiccastle offers Customers the option to pay in advance of the full price of the reservation using credit/debit card while booking a specific product with appointment (called Prepaid Reservation).

To pay for a reservation in advance is optional, not mandatory. Customer has the right to decide at the time of the booking if she/he prefers to pay the full price by using credit/debit card or pay at Escape Games Logiccastle location on arrival by cash or credit/debit card.

Escape Games Logiccastle does not require personal account registration for online purchase or prepayment.

Escape Games Logiccastle is not processing payments. All purchases are processed by a professional third-party payment provider PayPal; via PayPal account or Debit/Credit card. Therefore, for all online purchase made thorugh logiccastle.com Customer needs to refer to the PayPal Privacy Policy and Terms and Conditions of PayPal

Customers` personal details, PayPal account login details, debit/credit card data are exclusively handled by PayPal. Escape Games Logiccastle has no access to the Customers` personal details, PayPal account login details, debit/credit card data. Therefore, Customer must contact PayPal in case of any complication of payment.

In case the Customer chooses the option to prepay the reservation, has ten minutes to complete the payment. In case the payment is not completed within the given timeframe, the reservation will not be saved, nor confirmed.

Once the payment is processed the Customer receives a payment confirmation email from the payment processor and a separate email from Escape Games Logiccastle including the purchased product and the prepayment. In case the Customer does not receive the email/s, is required to contact immediately Escape Games Logiccastle via info.logiccastle@gmail.com or +357 96754459.

In case of duplicate payment from the Customer`s side, please contact immediately Escape Games Logiccastle via info.logiccastle@gmail.com or +357 96754459.

In case of chargeback from Customer`s side, Escape Games Logiccastle reserves the right to deny any further online payment from the specific Customer.


3. Cancellation Policy

Customer has the right and the option to cancel her/his escape room reservation at any time prior the booked date. Cancellation can be done via info.logiccastle@gmail.com or +357 96754459.

In case of the Customer cannot be present at Escape Games Logiccastle location on the booked time, he/she is required to let Escape Games Logiccastle know about his/her absence in advance via any of the offered ways of communication under Contact menu point.

Escape Games Logiccastle reserves the right to not to accept any further booking, or to request a Deposit Payment on next booking from Customer, who was not present at the booked time and missed to contact Escape Games Logiccastle to cancel the booking.

In case of cancelling a Prepaid Reservation, Customer has two options:

1. to accept a voucher for the same value as the prepayment with an expiry date of one year from the time of the prepayment. Voucher is issued online and sent to the Customer via email.

2. to postpone the appointment for another date choosen by the Customer. Postponing the appointment can be requested only one time and its subject to availability. In case the Customer cancels the second appointment as well, Escape Games Logiccastle has the right to decide to offer or not to offer any alternative and personalised solution to the Customer.

Escape Games Logiccastle does not refund Prepaid Reservations.

In case there is a change in the reservation, there are two options:

1. In case the Customer appears at the time of the booking with lower number of Players, the price of the service will be lower than the prepaid price. Escape Games Logiccastle offers to Customer a voucher with one year expiration as a compensation due to the price difference. The price difference cannot be sent back via card and cannot be refunded in cash.

2. In case the Customer appears at the time of the booking with higher number of Players, the price of the service will be higher than the prepaid price. In this case the Customer is required to pay the price difference on arrival via debit/credit card or cash.


4. Deposit Payment

Deposit payment is applied by Escape Games Logiccastle as a penalty and is asked in two cases:

1. The Customer did not show up for the previous booked appointment and/or missed to contact Escape Games Logiccastle to cancel the booking.

2. The Customer cancelled the booking in last minute (same day as the booked date).

The Deposit payment link is sent to the Customer`s email address, provided at the time of the reservation. Escape Games Logiccastle does not take responsibility in case of wrong contact details provided.

The amount of Deposit payment is set to 40EUR and can only be paid through our official link sent in the specific email.

Customer must proceed with the Deposit payment within 24 hours time frame set from the time when the booking was made. In case the deposit payment is not processed within 24 hours, Escape Games Logiccastle cancels the reservation automatically.

The reservation is confirmed only, once the Deposit payment is received. The Customer will be contacted via email, phone or SMS once the payment is received.

All payments are processed by PayPal, which provides the payment option through PayPal account or mayor debit/credit cards.

The Deposit payment is for the booking of a specific game, date and time, detailed in the same email, where the Deposit payment link is sent.

In case of no show or cancellation the Deposit payment is NON REFUNDABLE and cannot be transferred to another reservation of a different game, date or time.

The remaining balance of the specific game is due at the reserved appointment on arrival.


5. Online Payment for Voucher and Play at Home products

Escape Games Logiccastle offers Voucher and Play at Home products for online purchase exclusively and only on its website logiccastle.com

Escape Games Logiccastle does not require personal account registration for online purchase.

Escape Games Logiccastle is not processing payments. All purchases are processed by a professional third-party payment provider PayPal; via PayPal account or Debit/Credit card. Therefore, for all online purchase made thorugh logiccastle.com Customer needs to refer to the PayPal Privacy Policy and Term and Conditions of PayPal

Customers` personal details, PayPal account login details, debit/credit card data are exclusively handled by PayPal. Escape Games Logiccastle has no access to the Customers` personal details, PayPal account login details, debit/credit card data. Therefore, Customer must contact PayPal in case of any complication of payment.

Once the payment is processed the Customer receives a payment confirmation email from the payment processor and another email from Escape Games Logiccastle including the purchased product. In case the Customer does not receive the email/s, is required to contact immediately Escape Games Logiccastle via info.logiccastle@gmail.com or +357 96754459.

Once the payment is made, there is no cancellation or refund option. In case of duplicate payment from the Customer`s side, please contact immediately Escape Games Logiccastle via info.logiccastle@gmail.com or +357 96754459.

In case of chargeback from Customer`s side, Escape Games Logiccastle reserves the right to deny any further online payment from the specific Customer.


6. Behaviour and Conduct

Customers under influence of alcohol/drugs are not allowed to enter to the rooms. Escape Games Logiccastle does not tolerate abusive language/behaviour. Escape Games Logiccastle reserves the rights to deny the access to the rooms and/or participating in activities in any of the above mentioned cases.

The Customer is required to arrive at least 10 minutes prior to start the game in order to be provided with information regarding the game/event for his/her own safety and security. In case of the Customer is late, he/she will be given the same information during the time supposed to spent in the room to avoid delaying the next team.

Escape Games Logiccastle reserves the right to deny access to the booked game in case of late arrival. Alternatives can be offered depending on availability.

The rooms are hold for maximum 30 minutes after the booked time. In case of not showing up and not notifying Escape Games Logiccastle about the delay within 30 minutes of time frame, the booking is automatically cancelled, Customer is notified and Deposit Payment as penality applies for any further booking from the specific Customer.

Customers are required to leave their personal items such as jackets, hats, backpacks, phones, cameras, etc. in one of the lockers provided by Escape Games Logiccastle. Escape Games Logiccastle is not liable for any missing belongings stored outside of the provided lockers.

The Customer is required to let Escape Games Logiccastle`s staff know about any medical condition such as claustrophoby, heart condition, hypertension, epilepsy and basically anything which may cause problems for him/her during the game. If the Customer, despite he/she has any special medical condition, decides to participate in the game, it can be only done for his/her own responsibility.

Escape Games Logiccastle has no specific facilities for disabled people. Customer with disability is required to contact Escape Games Logiccastle in advance to discuss about the accessibilty and suitability of the game for them. In case the Customer insists to participate in the game against the recommendation or warning of the crew, he/she will do it for solely and own responsibility. Escape Games Logiccastle's premises are not suitable for wheelchair.

Pets are not allowed in Escape Games Logiccastle`s premises.

Children less than 14 years old must be accompanied by minimum one adult. Customers enter to the escape rooms for their only and solely responsibility. In case of group of children, the responsibility is on the Adult/s accompanying them. Escape Games Logiccastle is not responsible and liable for any medical complications, infections, injuries or the cost of medical expenses related to the Customer playing the game or staying in the areas of the escape room.

Minimum one adult is required to go into the escape rooms with children equal or younger than 12 years. This adult can be chosen by the Customer or can be the crew member of Escape Games Logiccastle.

Escape Games Logiccastle reserves the rights to join teams of children of any age in the escape rooms any time the crew finds it necessary. Escape Games Logiccastle has the right to interrupt the game and exclude Children from the game in case of any inappropriate behavior, such bullying, inappropriate language, vandalism or violence. In such a case the price of the activity is not refundable and physical damage in the escape room premises and props (if applicable) must be covered by the Adult accompanying the Children.

Escape Games Logiccastle is not responsible and shall not be liable for any personal injuries or property loss arising from or in any way connected to the use of the services/facilities provided by Escape Games Logiccastle.


In the event of any dispute regarding the services offered by Escape Games Logiccastle, the decision of Escape Games Logiccastle is final.

Escape Games Logiccastle reserves the right to amend these Terms and Conditions without prior notice.

Accepting this agreement, the Customer declares, that read, understood and respects the above mentioned Terms and Conditions.